Product Support Consultant - Major Accounts

Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast. Headquartered in Milford MA, the Milton CAT team has over 1,000 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries. Location: Scarborough, ME Department: Parts Employment Type: Full Time Non-Union Work Hours: 1st Shift Requisition Number: 16-0114 POSITION SUMMARY Product Support Consultants are a key figure in helping keep our customers equipment healthy and productive by selling Caterpillar parts, preventative maintenance and repairs. This field based position is responsible for developing and offering solutions that allow Caterpillar equipment owners to achieve the lowest operating costs possible and minimize machine downtime. This position is based out of our Scarborough location and will be responsible for the following Maine counties Somerset, Waldo, Know, Kennebec, Lincoln, and Piscataquis. PRINCIPAL FUNCTIONS AND RESPONSIBILITIES: • Assist customer in achieving lower operating costs by recommending appropriate service product options. • Build relationships with key decision makers and promote all available products offered by Milton CAT. • Primary liaison between customer and Milton CAT in all areas related to product support. • Coordinate and communicate with the customer, service department, and parts department to ensure exceptional level of service. • Generate and develop new business to meet business goals. • Provide customer training on unit operation and maintenance needs. • Promote, develop and sell maintenance contracts. • Provide parts and service quotes to customers. • Coordinate