Product Support Engineer

Description We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the Role: As a Product Support Engineer at Claroty , you will play a critical role in supporting enterprise customers who rely on our platform to protect their mission-critical environments. You will act as a trusted technical advisor, troubleshooting complex networking and system-related issues across SaaS and on-prem environments. This is a highly visible role that requires strong technical expertise, customer-facing experience, and the ability to navigate complex, high-impact cases independently. You will collaborate closely with R&D, Product, Customer Success, and Technical Account Managers to ensure customers achieve maximum value from the Claroty platform. Responsibilities As a Product Support Engineer, Your impact will be: Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams Analyze and resolve complex high-end customer problems Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks Escalate support cases and priority issues to management as needed Identify and independently take on additional tasks Provide visibility of customer sta