Product Support Engineer

Where is role positioned? The role will be positioned in Santiago - Chile , and is a hybrid role. The candidate will split their time between the Wabtec offices (Santiago), BHP offices (weekly visits, also Santiago) and visit site regularly (BHP Escondida). They will be 100% focused on supporting BHP Escondida Gen2 Hardware/Software. Who will you be working with? You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions and product functionality and planning reviews. You will be early adopters of new technology, with your feedback helping to shape ongoing development improvements. How will you make a difference? We are looking for a dedicated Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System) and DGS (Drill Guidance System) as well as other products that are added or developed in the future. Product Support Engineers are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed. Additionally, you will be committed to transforming data into readable, goal-oriented reports that drive innovation and growth. You must be organized and detail-oriented, comfortable working with diverse teams. What do we want to know about you? Strong CAS system knowledge (monitoring, diagnostics, and reporting) Data analysis and reporting capability Ability to translate data into actionable operational insights Experience with Linux administration, Microsoft Server, IIS and SQL Server Sound knowledge of current network and communications technology Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues Proven competence in root cause analysis Able to manage and prioritise simultaneous demands across in accordance with agreed key performance objectives Excel