Product Support Operations

THE PROBLEM Hospitals still run their most important operations — staffing, labor planning, and capacity — on paper, spreadsheets, and guesswork. It's a system that wastes thousands of hours and millions of dollars every year. Vitalize replaces this with intelligent, automated staffing operations. Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals. We're building the core operating system for hospital workforce operations — competing directly with legacy HR/ERP platforms. And we're winning. We're already live across 20+ hospitals, near 8-figures in revenue, and have raised funding from top investors. We've 3x'ed revenue in the last 3 months, and are scaling fast. THE ROLE You'll be responsible for ensuring our hospitals can successfully operate their most critical workflows on Vitalize. This isn't just answering tickets — it's about deeply understanding complex data-driven staffing operations and going above and beyond to ensure that our users have accurate staffing data to take care of real patient lives. You'll own the customer support experience. You'll answer customer questions spanning product features, data integrations, workflow configuration, and technical troubleshooting. You'll work across all channels — email, SMS, video calls, and in-person when needed. You'll unblock data-driven workflows. Hospital staffing operations depend on accurate, real-time data. When something breaks — an integration fails, data doesn't sync, or a calculation looks wrong — you'll investigate root causes, partner with engineering to resolve issues, and ensure customers can get back to running their operations. You'll talk directly with customers. You'll regularly interact with nurses, staffing coordinators, and hospital leaders to understand their workflows, debug issues, and gather feedback. You'll want to visit hospitals when needed to see problems in context