Product Support Specialist, Tier II

At Rethink , we build enterprise cloud technology to power and transform the biggest names in commercial real estate (CRE) industry. Rather than wait for success, our team embraces change to innovate and develop cutting-edge solutions to give CRE brokers enhanced efficiency in their day-to-day operations and better insight into their business performance. By enabling data-driven decisions, Rethink supports our customers as they help companies like Lululemon, Whole Foods, and Blackstone shape the world we live in. As we strive to achieve the greatest measure of success possible, we fail together, win together, and are rewarded together. With our talented team and strategic partnership with Salesforce.com, our flagship product, Rethink , has become the number one cloud-computing commercial real estate application built on the Salesforce.com platform. Rethink is looking for talented, creative, and energetic individuals who want to join our quickly growing team and be a part of the next tech start-up phenomenon. The Product Support Specialist (Tier II) at Rethink is a client-facing, technical, and resourceful individual responsible for efficiently addressing escalated support cases with a client-centric approach. The Product Support Specialist (Tier II) role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Product Support Specialists provide world-class customer service and can tap into both creative and analytical thought processes. What You ll Do Provide best in class support to clients via phone, virtual online meetings and online support ticket system Supply product information, troubleshoot, follow-up, and resolve with a sense of urgency, positivity and empathy to clients Consistently provide the highest level of satisfaction by maintaining a CSAT score of 90% or above Partner with Client Success Managers to continuously improve our clients’ experience Proa