Production Coordinator

THE ROLE The Production Coordinator is a key role in our high-quality production of creative assets (including synopses, title cards, and artwork), ensuring zero-friction flow from queue management to seamless delivery. Positioned at the heart of our operations, you manage creative output -- from copy, to design, to AV -- through complex workflows, global resources, and automated systems, with unwavering quality standards. You are the first line of defense against delays and communication breakdowns. This role demands a tech and data-smart mindset and the ability to thrive in real-time, high-stakes environments. You juggle competing priorities under pressure while maintaining the clear communication necessary to keep global teams aligned. You don’t just move tasks — you challenge, think ahead and identify opportunities for streamlining, ensuring our evergreen service delivery remains efficient, agile, and scalable. Your track record of success on creative production execution means that you’ve got great judgement and understanding of the context of creative at scale and the need to balance speed, quality to drive Opex and deliver flawless CX. Scope of duties ​Service-led communication with clients and global resources, ensuring total alignment on project status. Exercise expert judgment on communication channels (Slack, Email, Jira) to keep internal and external messaging targeted, streamlined, and noise-free. Maintain oversight of workflow stages, identifying and dissolving bottlenecks before they impact delivery. Coordinate seamless hand-offs across "follow-the-sun" timezones to optimize 24h throughput. Act as the bridge between in-country and in-house teams, clearly communicating priorities and urgencies. Act as the key point of contact for technical, asset, or scope queries, diagnosing and resolving issues with speed. Document recurring issues to inform long-term workflow optimizations for the Production Manager. Perform rigorous in-platform checks to validate a