Production Operations Specialist - Senior

Requisition ID 2026-4547 Job Summary The Senior Production/Operations Specialist brings senior operational execution capacity — not just advisory capacity — supporting the VHA Office of Clinical Informatics (OCI) in the stabilization, recovery, and Post Go-Live (PGL) operation of the Oracle Health Federal Electronic Health Record (EHR). The incumbent covers the execution and operations management dimension across training operations and value stream work, coordinating organizational activities and driving overall operations improvement in support of EHR Go-Live and PGL Operations. Primary Responsibilities Coordinate the activities of organizations supporting EHR Go-Live, recovery, and PGL Operations; direct the production and distribution of healthcare support services and drive overall operations improvement. Support Value Stream Enablement by aligning teams, resources, and execution activities to deliver value efficiently as VHA scales from six live sites to many more. Support centralized upskilling and onboarding operations, including logistics for training delivery, scheduling, and shipment of training aids to off-site upskilling locations. Forecast operational demand and coordinate with managers across departments to sequence and resource surge tasks. Maintain and improve standard operating procedures, operational trackers, and execution cadences for surge-support projects. Support the Tiered Hub prioritization process and operational metrics monitoring to enable rapid, targeted interventions. Contribute to weekly task reports, bi-monthly budget trackers, and monthly progress reports. Minimum Qualifications Bachelor's degree (BA/BS). Minimum 8 years of relevant production/operations experience. Desired Qualifications Experience in healthcare operations or health IT program execution, ideally in a large integrated delivery system or VHA. Experience supporting EHR deployment, training operations, or command-center logistics. Familiarity with Lean/Agile execution