Production Strategist, Production

RESPONSIBILITIES : Drive the use of AI across the Production team, responsible for finding agent-driven solutions to optimise all aspects of the production workload. Consult and work closely with a range of Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these. Lead implementation of processes and systems to meet customer requirements — including customised workflow, project management, invoicing and service delivery — with automation and agentic tooling at the core of solution design. Leads the onboarding of new customers, taking an AI-first approach to accelerate and standardise onboarding. Scopes new services, including pricing proposals and SLAs, using intelligent tooling to support scoping, estimation and proposal development. Provides local support in the required time zone for direct customer engagement on strategic topics and initiatives. Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program, using automation to identify root causes and prevent recurrence. Work cross functionally to develop AI agents to manage multi step processes, allowing Production Staff to focus on high level goals and edge cases. Eliminate waste and quality issues from Production processes by agentising workflows and processes as much as possible. Maintain and exceed performance against KPIs, with automated monitoring and reporting, to include, but not limited to: Account Health Onboarding (Time to first dollar) Customer SLAs QRM resolution time Healthy account portfolio financials DUTIES : Onboards new customers and service lines with the appropriate people, processes and tools. Produces competitive and well reasoned quotations, with necessary caveats and assumptions. In collaboration with Solutions and Product, will drive the implementation, testing and iteration of complex technical production workflows to ensure optimal efficiency. Demonstrates strong analytical capa