Production Support Specialist (Prime Brokerage)

Job Title: Prime Production Support Specialist (Prime Brokerage) Department: Technology Location: NY Corporate Title: Associate Who We Are We are a financial services group operating within the global framework of Robert Walters, the world’s most trusted talent solutions business. Across the globe, we help individuals, institutions, and businesses achieve their goals, delivering innovative solutions and expert guidance across a range of services. Founded on a tradition of disciplined entrepreneurship, we combine creative thinking with deep expertise to make a real impact on our clients. The Role Our client is seeking a Prime Production Support Specialist (Prime Brokerage). This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level. The successful candidate will be responsible to provide front-office focused Prime Brokerage production support, managing incidents, client connectivity, platform stability, and continuous service improvements across global business and technology teams. What you’ll do Provide 1st and 2nd line production support for Prime Brokerage platforms across Equity Finance, Cash, Synthetics, and reporting systems in a global 24x5 follow-the-sun environment. Act as the primary contact for trading desks, internal users, and clients, handling queries and investigating business and technical issues. Manage client and vendor connectivity, including API- and FTP-based integrations, while overseeing batch processing and system operations. Track, prioritize, and resolve incidents, problems, and recurring issues, driving continuous platform and process improvements, including automation initiatives. Collaborate with development teams and technology groups across the bank to support releases, escalations, risk management, capacity planning, and disaster recovery activities. Work closely with global business and technology stakeholder