Professional Services Engineer (GenAI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? In NiCE as a Senior professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions, for enterprise contact centers as part of NICE Managed Services. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Configure, program, develop and modify NiCE CXone solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices. Optimize and maintain multiple AI bots, including both generative and legacy models. Partner with Customer on Knowledge management Curation. Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence. Project Management: Collaborate with project managers to design and oversee end-to-end project rollouts. Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions. Ensure seamless project execution through inter-departmental coordination and clear communication. Business Consulting: Provide subject matter expertise on NiCE CXone digital products and AI solutions during client consultations. Conduct business analysis to assess user needs, design tailored solutions and provide