Professional Services Engineer - Implementation

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients. How will you make an impact? Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment. Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction. Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs. Analyze client requirements and assist in translating business processes into automated solutions. Configure and customize the SaaS platform to meet customer needs. Assist in documenting solution designs, integrations, and implementation steps. Perform troubleshooting, debugging, and issue resolution for implemented solutions. Support customer journey optimization using MPower transactional data and basic analytics. Write and maintain SQL queries for reporting and data validation. Write and debug JavaScript code to support integrations and custom logic. Participate in knowledge sharing, documentation, and continuous improvement initiatives within the