Professional Services Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as Co-pilot, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, Implement, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Implement & provide technical consulting around areas such as AI ,NLU,CRM integrations, API’s, ACD, IVR, ASR and other contact center features and applications. Provide technical configuration and, in some cases, light programming as required (JavaScript, HTML/CSS for UI tweaks). Provide development, and enhancement, as well as management and coordination of changes to existing applications Understand Structuring knowledge repositories hierarchies, categorization, and knowledge mapping for intuitive navigation Understand SAML 2.0, OAuth 2.0, OpenID Connect, and LDAP/Kerberos; experienced with IAM platforms like Okta, Azure AD, Ping Identity, and OneLogin. Project Management: Collaborate with Project Managers to design and oversee end-to-end project rollouts. At times act as the Project Manager for your own project. Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions. Ensure seamless project execution through inter-departmental coordination and clear communication. Business Consulting: Provide subjec