Professional Services Specialist - Policy (Fire)

Remote, US-based position. Candidates must already live in the United States. “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Professional Service Specialist plays a key role in ensuring that clients are satisfied with Lexipol’s policy content and platforms, that it meets their business needs, and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods. The Professional Services Specialist will assist clients with customizing their policy manual to fit the needs of the agency and bringing the policy manual online within a specified timeframe. This is a client-facing role that provides collaborative policy customization guidance and assistance, manages an assigned agency’s Daily Training Bulletins (DTBs), and works with clients to implement policy updates. The primary focus of a Professional Services Specialist is to leverage the team’s collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work within established timelines. This is done through working in these areas of focus: Policy Implementation • Apply your knowledge and understanding of risk management principles, practi