Program Consultant I

CET is hiring a Program Consultant I, focusing on CT Residential Energy Programs In this full-time role, you will work with homeowners as part of the Weatherization Assistance Program (WAP) and the Connecticut residential energy team. As a Program Consultant, you will provide outreach, screening, and application assistance for customers. Applicants for this position must be located in Connecticut, Southern Massachusetts, or Rhode Island. This is a remote position; however, candidates will be required to attend in-person meetings throughout the year and must have a valid driver's license, an acceptable driving record, and access to reliable transportation. Essential Job Functions In this position, you will: Provide customer intake and scheduling services and communicate program information to customers and prospects over the phone and through email. Educate customers about available program offers. Administer hotlines and email communication and responds to customer inquiries and problem solving professionally and effectively. Schedules applicable program services with qualified customers using scheduling software. Enter data into appropriate platforms to track customer interactions and results. May conduct quality checks of customer files, data reports, and/or technical service schedules. Act as liaison with vendors, partners, customers, and other stakeholders, as required. The Skills You Bring: At least 2 years of customer service experience and written communications experience. 1 year of energy-related experience is preferred. Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, and in meetings. Experience in CRM platforms is helpful, such as Salesforce. Accuracy and attention to detail required. Strong organizational and time management skills with the ability to work independently and with minimal supervision. Ability to work with multiple programs and deliverables in a collab