Program Specialist - National Accounts (Remote, British Columbia, CA)

Job Title: Business Development Specialist Reports to: Director - National Accounts, Environmental Basic Purpose: The Program Specialist, National Accounts partners closely with the Director, National Accounts to manage complex multi-site environmental testing projects and strategic client accounts across Canada. The role coordinates cross-functional teams, oversees project delivery, analyzes account performance, maintains select key client relationships, and supports growth initiatives while ensuring service quality, compliance, and customer satisfaction. Key Accountability/Responsibilities: Manage planning, execution, tracking, and delivery of National Accounts projects. • Monitor client activity, spending, milestones, KPIs, and project performance. • Maintain account deliverables, quotations, and reporting within LIMS and related systems. • Define project scope, manage change requests, and maintain approval documentation, including contracts • Coordinate activities with operations, laboratory management, quality, R&D, customer service, and business development teams. • Identify project risks, implement mitigation plans, and escalate critical issues. • Ensure deliverables meet Bureau Veritas quality standards and client expectations. • Manage logistics, resources, scheduling, and communication across multiple client sites. • Prepare and interpret Business Reviews, Stewardship Reports, FLAG reports, and other client-facing deliverables. • Build and maintain strong client relationships and identify opportunities for account growth. • Translate technical environmental testing information into clear client communications. • Gather customer feedback and support continuous improvement initiatives. • Assist with proposals, onboarding activities, market analysis, and new business opportunities. • Maintain Salesforce, project databases, financial tracking systems, and required compliance records. • Develop presentations, training materials, meeting summaries, and status re