Provider Network Specialist

The Provider Network Management team is excited to announce an opening for a Provider Network Service Representative. This role serves as a key point of contact for providers and provider networks, delivering first-line support and issue resolution for network-related inquiries and initiatives. Responsibilities include responding to phone and email inquiries, regarding provider contracting, credentialing, and network participation status while ensuring a high level of customer service and support. In addition to the core job requirements, our ideal candidates will have Facets experience. Training will be provided through a combination of job shadowing opportunities, hands-on learning, and collaboration with our Project Administrator and experienced team members. We are seeking an individual who is eager to learn, works well in a team environment, and is committed to providing exceptional service to our provider partners. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. Job Responsibilities Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate. Addressing minor provider issues and resolving minor complaints. Ensuring all customer communication is clearly documented. Identifying provider issues and determining the appropriate course of action for effective resolution. Job Qualifications Education High School Diploma or equivalent Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Proficient oral and written communication skills Proficient interpersonal and organizational skills Ability to solve problems via the analysis and interpretation of conducting research Ability to work flexible hours in order to meet the needs of the business Able to handle multiple tasks and maintain expected performance Solid knowledge of the commercial