QA Auditor (Sao Paulo)

The Quality Assurance (QA) Department functions as an independent, objective division within TransPerfect, dedicated to advocating for the organization’s best interests through the promotion and continuous enhancement of quality standards. The Quality Assurance Auditor exerts direct influence over all facets of TransPerfect’s Global Quality Management System (QMS), ensuring adherence to relevant international and local statutory and regulatory frameworks as well as compliance with globally recognized standards such as ISO 9001 and ISO 17100. The QA Auditor is integral to the development, implementation, and ongoing improvement of QA programs, policies, processes, and procedures. Key responsibilities include ensuring customer satisfaction and retention by conducting compliance audits, facilitating remediation activities, and coordinating with clients, auditors, vendors, and other relevant stakeholders. Position responsibilities: Participate in the development and execution of audit programs and schedules Perform all auditing activities comply with relevant standards and regulations (ISO 9001, ISO 17100, GxP etc.) Host, manage and coordinate customer audits and qualification activities, including communications and outcomes Coordinate preparation for and hosting of customer audits, including allocation of internal resources Manage and resolve customer audit findings, corresponding action items, and follow-up assignments within required timeframes Build and maintain strong relationships with new and established client auditors, representatives and internal stakeholders Assist with RFI/RFP coordination and completion, as needed Conduct and support calls with customer auditors and quality representatives Co-host and/or support registrar and regulatory inspections or assist in closure activities, as required Conduct and support QA internal and independent ad-hoc audits, as needed Conduct and support TransPerfect’s non-linguistic supplier qualification, as needed Assist QA