QA Operations Lead

SGS is the world’s leading Testing, Inspection and Certification company, operating across 115 countries with a global network of laboratories and business facilities and a team of over 100,000 professionals. We are recognised worldwide as the benchmark for quality, integrity and trust. In Ireland, SGS combines global expertise with local knowledge to support the pharmaceutical, food and health sectors in meeting the highest standards of quality, safety, compliance and sustainability. Within our Health & Nutrition business, we play a critical role in supporting our customers through analytical testing, quality assurance and regulatory compliance services, helping them bring safe, high-quality products to market with confidence. Main Purpose of Role Is to lead the QA operations team, with accountability for team performance, results, and QA Operations spend, operating with minimal guidance from the QA Manager. Support the effectiveness of the ISL Quality Management System and ensure quality standards and culture are maintained and continuously improved across ISL. Support the development of plans, organisational priorities, and quality-related initiatives across ISL, including resource management and input to QA Operations policy formation. Lead the positioning of Quality as an enabler of business performance and future growth. Support audit readiness, preparation, and execution, and actively participate in site governance activities through the S&OP process. Primary Responsibilities Quality Assurance Operations Management: Accountable for the performance, outputs, and results of the QA Operations team Champion and drive a culture of continuous improvement across ISL operations Embed a culture of ‘always audit-ready’ behaviours and inspection preparedness across shop floor operations Lead the transparent and timely follow-up of LIRs, complaints, and deviations to minimise recurrence, acting as QA Partner for all Major and Critical Quality Events and providing surge c