Quality Analyst

Work Setup:Remote - Philippines Schedule:US hours, Eastern time Equipment: Company Provided Type of Contract:Full-Time Job Summary:TheHITL Quality Analystis responsible for evaluating AI-generated outputs against established quality standards to ensure accuracy, consistency, and compliance with organizational requirements. This role identifies, classifies, and tracks defects, analyzes quality trends, and collaborates with cross-functional stakeholders to drive continuous improvements that enhance AI performance and operational effectiveness. What does a day in the life of a Quality Analyst look like? Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies Identify, classify, document, and track defects to support consistent quality measurement, trend analysis, and continuous improvement initiatives Maintain accurate quality records, defect logs, and resolution tracking to ensure findings are documented and monitored through completion Analyze quality metrics, defect trends, and performance data to identify recurring issues, operational risks, and opportunities for improvement Coordinate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to communicate findings and support timely issue resolution Validate the effectiveness of corrective actions by monitoring quality improvements and confirming defect resolution through follow-up evaluations Support the development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies Prepare reports, dashboards, and performance summaries that provide actionable insights to operational and business stakeholders Participate in calibration sessions to promote consistent evaluation practices and maintain scoring accuracy across reviewers Identify opportunities to improve quality processes, reporting, evaluation consistency, and operational performance through continuous i