Quality & Compliance Officer

We are seeking a Quality & Compliance Officer with apprentice experience to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries. With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently. As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development Duties Certification & Administration Review Statements of Results (SoRs) for completeness and accuracy Process certification claims in line with company procedures Maintain certification records, trackers and databases Monitor certification turnaround times and escalate issues as required Support certification audits through the provision of accurate records and evidence Mailbox Management Manage the Quality & Compliance mailbox Monitor and triage incoming enquiries Respond to routine quality and compliance queries Track actions arising from enquiries and ensure timely follow-up Records & Document Control Manage version control of policies, procedures and quality documentation Ensure controlled documents are current, accessible and appropriately archived Maintain quality and audit records and supporting documentation Compliance Administration Support the preparation of compliance and regulatory reports Assist with evidence gathering for internal and external audits Maintain accurate c