RBS Administrative Assistant (with sales and customer service representative with salesforce experience)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Primary Responsibilities The Administrative Assistant will be responsible for providing support in the administrative tasks of the business Line. Specific Responsibilities Review and Allocate Inbound Enquiries Monitor and manage inbound enquiries received through telephones, emails, webforms and chatbot channels. Review, assess and allocate sales enquiries to the appropriate member of the UK sales team using UK Service capability lists. Allocate non-sales enquiries to the appropriate business function. Contact customers to confirm receipt of their enquiry, and gather additional information or clarify enquiry requirements where required. Maintain Databases and Internal Systems (Salesforce & Service Information) Maintain accurate UK Service capability lists and the SGS Services database. Ensure Salesforce records are updated with accurate and complete information throughout the enquiry lifecycle. Review Salesforce records to maintain data quality, remove duplicate or outdated information, and improve accuracy. Verify that required documentation and mandatory fields are completed in line with SGS standards. Monitor Sales Activity and CRM Compliance Monitor enquiry progression and sales team activity within Salesforce. Review allocated enquiries to ensure customer communication has been recorded within agreed timescales. Monitor compliance with internal sales processes, the Sales Incentive Scheme and Responsible Sales & Marketing Policy. Produce Sales and Performance Reporting Produce regular reports and performance analysis to support business decision-making, reviewing CRM records and invoice revenue. Report on enquiry allocation, customer contact activity, response times and