Real-World Evidence (RWE) Specialist – Healthcare Registries (Maternity Cover)

We are seeking a Real-World Evidence Specialist to join our growing healthcare technology team, supporting clients who use our Registries SaaS platform for real-world evidence, data analytics, and clinical outcomes. In this role, you will partner with clients throughout their journey — from initial engagement and solution scoping, through implementation, adoption, and long-term success. You will work closely with Sales, Product, and Data teams to ensure our technology delivers measurable impact in research, outcomes, and healthcare improvement. This position is ideal for someone with a blend of technical aptitude, healthcare knowledge, and commercial awareness — comfortable discussing both data governance and the business case for digital transformation in healthcare. The role is to cover maternity leave within the team, although a move to a permanent position may be possible in the future. Customer Success Own customer onboarding and implementation support for new RWE customers. Develop Customer Success Plans for assigned accounts. Build trusted relationships with registry teams, clinicians, researchers and commercial customers. Conduct regular customer review meetings. Monitor customer adoption and identify opportunities to increase utilisation. Deliver customer training sessions and webinars. Ensure customers realise measurable value from NEC solutions. Act as first point of escalation for customer issues relating to RWE capability and best practice. Capture customer feedback and work with Product Management to improve the platform. RWE Subject Matter Expertise Provide practical guidance on RWE methodologies and registry best practice. Support customers in understanding how registry data can be used for research, quality improvement and evidence generation. Ensure clients’ activities within the platform align with information governance, GDPR, and data-handling standards. Maintain awareness of developments within the RWE landscape. Produce educational material an