Recall Analyst - German/French/Italian Native Speaker / English Fluent

Job Title: Recall Analyst - German/French/Italian Native Speaker / English Fluent Job Location: Oeiras, Portugal Job Location Type: Home-based Job Contract Type: Full time Job Seniority Level: Recall Analyst Lisbon, Portugal Remote/Home-based The Recall Analyst will play a critical role in managing and coordinating recall projects, ensuring that manufacturers effectively communicate product issues to their clients. This position involves handling inbound and outbound calls, maintaining project documentation, coordinating communications, and supporting recall management activities. The ideal candidate will be organized, detail-oriented, and capable of handling multiple tasks simultaneously. Call Handling: Serve as the primary contact healthcare professionals participating in recall projects. Handle inbound and outbound calls related to recall inquiries, providing accurate and timely information. Facilitate completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals. Documentation Management: Maintain all recall project documentation files and records. Ensure all project-specific information is accurately updated and maintained in internal databases, tracking systems, and project plans. Monitor recall progress and ensure compliance with industry standards and regulations. Required Knowledge, Skills, and Abilities: Education & experience: College certificate or equivalent experience (12 years of studies); Previous experience in a BPO with technology support or clinical a plus; Knowledge of Pharma industry is a plus; Mandatory skills: German, French or Italian Speaker required. English - Fluent - Mandatory Windows Operating System; Microsoft Office; Working arrangement: This position is Remote/Home-based in Portugal Working hours: 11:00 to 20:00 and 13:00 to 22:00. Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the mos