Regional Sales Manager Expand

Location: Remote Netherlands, Netherlands Position Summary: Thales is a leading provider of innovative CIAM solutions. We are dedicated to delivering cutting-edge technology, seamless user experiences, and exceptional customer service to our clients. As we continue to expand our operations, we are seeking a highly motivated and results-driven Regional Sales Manager to join our dynamic team. As the Regional Sales Manager Expand for CIAM, you will be responsible for driving revenue growth and expanding market share by our existing customer base in Europe. You will collaborate closely with the marketing, product, and professional service departments to ensure the successful reach your sales goals. Your focus will be on cultivating strong relationships with key stakeholders in the CIAM within our CIAM customer installed base to expand business by promoting our innovative solutions and increase our market presence in Europe. Essential Functions / Key Areas of Responsibility: Develop a deep understanding of our customers’ challenges and business ambitions and how OneWelcome’s service portfolio helps them succeed Drive customer engagement and product adoption, solve minor issues quickly (escalate when required), and ensure we remain customers’ CIAM partner of choice Network with accounts and their trusted advisors from C-level down to ensure we successfully execute customer blueprints and contribute to their strategic goals Identify and develop opportunities to assist clients with additional OneWelcome services Manage the contract renewal cycle and minimize customer attrition Ensure Service Management Agreements and Operational Agreements & Procedures are in place, and manage service delivery, SLAs, developments, professional service engagements, and the overall service experience In this impactful role, you are a bridge over (hopefully) untroubled water that links customers to OneWelcome. As a full member of the CIAM Expand Team, you’ll manage a variety of running account