Remote Bilingual Customer Support (Chinese/English) - Music Streaming

We Could Use Someone Like You in Our Crew. Are you passionate about music and fluent in both Chinese and English ? ModSquad has partnered with one of the world's leading music streaming platforms, and we're looking for experienced Customer Service Representatives to join our fully remote team. As the first point of contact for customers, you'll assist with account questions, billing inquiries, technical troubleshooting, and a wide variety of platform-related issues through inbound messaging in both Chinese and English . Please note: All qualified applicants will complete language assessments in both Chinese and English as part of the interview process. What to Expect As a member of this team, you'll manage multiple customer conversations simultaneously while navigating detailed workflows, researching knowledge base articles, and delivering an exceptional customer experience. On a typical shift, you can expect to: Manage 5-6 simultaneous customer conversations Research and apply detailed workflows to resolve customer issues Switch quickly between multiple systems while maintaining accuracy Balance speed, quality, and attention to detail in a fast-paced environment Adapt to evolving policies and procedures as the platform continues to grow If you enjoy multitasking, learning new processes, and keeping several moving pieces organized at once, you'll likely find this role both rewarding and engaging. Orientation Hours (Pacific Time) A commitment of 40 hours per week is required during the 8-week orientation period. Orientation Phase 1: 4 weeks, 4:00 AM - 1:00 PM PT Orientation Phase 2: 4 weeks, Self-scheduled between the hours of 9:00 AM - 10:00 PM PT Available Production Hours (Pacific Time) Self-scheduled between the hours of 9:00 AM - 10:00 PM PT Project Commitments Self-schedule a minimum of 25 hours per week Of those 25 hours, 12 hours must be self-scheduled on Saturday and/or Sunday Need help converting time zones? Use World Time Buddy and set Sacramento, Californ