Remote Clinical Care Coordinator - RN or LPN

Overview Expand Access. Support Patients. Transform Care. We are looking for a Remote Clinical Care Coordinator to join our team. This work-from-home telephonic nurse role reports directly to the Director, Contact Center. The Clinical Care Coordinator is responsible for providing expert support in post-acute care navigation and serving as a knowledgeable resource on our services, including home health, hospice, and palliative care. The Clinical Care Coordinator ensures continuity of care for patients transitioning into or out of our services, determines appropriate levels of care, and educates patients and families on available post-acute care options. This position plays a critical role in connecting patients with the right services while ensuring a seamless, compassionate experience. The schedule is: Thursday - 11am - 7:30pm Friday 11:59pm - 8:30am (Saturday Morning) Saturday 8pm-8:30am 8pm - 8:30am Key Responsibilities Serve as the main point of contact for patients and families transitioning from or seeking post-acute services. Make clinical level-of-care determinations using discussions, medical records, and other clinical data. Provide patient education and guidance on home health, hospice, palliative care, Medicare coverage, billing, and other healthcare resources. Act as a customer advocate throughout the referral process to ensure timely responses and maximize admissions conversion rates. Coordinate follow-up and track referral outcomes to ensure high-quality care transitions. Utilize multiple tools and methods to provide patient options and recommendations regarding post-acute care. Assist in the admissions process, supporting patients who meet requirements and ensuring satisfaction with services. Maintain awareness of departmental performance objectives and patient satisfaction goals. About You Qualifications Associate degree required; Bachelor’s degree preferred. Minimum of 3 years of post-acute care experience. Home health and hospice experience strongl