Remote Housing Coordinator

By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator SCHEDULE: Monday, Wednesday, Thursday, Saturday, Sunday 11AM-8PM EST, Off Tuesday and Friday PRIMARY PURPOSE: To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick 's reputation for excellence. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations balancing family preferences with carrier guidelines. Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses. Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents. Support families through challenges, addressing escalations such as billing concerns, relo