Remote Receptionist | Work for a U.S. Law Firm | Fully Remote

Be the Voice That Makes a Difference PJI Law , PLC is a fast-growing boutique law firm headquartered in the Washington, DC area. Every day, people contact us during some of the most stressful moments of their lives. Our Receptionists are often the very first person they speak with, and the first impression they have of our firm. We're looking for someone who genuinely enjoys helping people, communicates with warmth and professionalism, and takes pride in delivering an exceptional client experience. This is far more than simply answering phones. You'll become an integral member of a high-performing remote team that values professionalism, excellence, integrity, and continuous growth. No legal experience is required. We provide comprehensive training; we're looking for the right attitude, work ethic, and commitment to excellence. Monthly Compensation $800 USD Base Salary + Up to $150 USD Monthly Performance Bonus Your salary is paid in USD, providing stability and competitive earning potential while working remotely from South Africa. What You'll Be Doing As a Receptionist at PJI Law , you'll play a vital role in creating an exceptional first impression for every person who contacts our firm. You'll ensure all incoming communications are handled promptly, professionally, and consistently while supporting the Intake Team and helping keep our daily operations running smoothly. Your responsibilities will include: Answering incoming calls within 5 seconds, promptly and professionally, while following established call scripts and workflows Providing a warm, empathetic, and professional experience for every caller Managing SMS and email communications using approved templates and responding within established service standards Accurately documenting every client interaction, call, and disposition in our CRM Creating and managing new leads in our CRM when Intake Specialists are unavailable Referring prospective clients to appropriate resources when our firm is unable to assi