Renewals Analyst

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a Renewals Analyst to join our North American Customer Success team. In this role, you will play an important part in supporting customer retention and recurring revenue by managing contract renewals and amendments from preparation through completion. You will partner closely with Customer Success Managers, Account Executives, and customers to negotiate renewal terms, prepare proposals and contracts, and deliver a seamless renewal experience. You will also use customer and renewal data to identify risks and opportunities, maintain accurate forecasts, and provide insights that support informed decision-making. Role Specifics Work Location: Remote, United States Travel: Less than 5% (The percentage of travel is an estimation and could vary based on business needs.) Compensation Structure: In addition to the base salary listed below, this role is eligible for a bonus/commission plan. When meeting 100% of goals, the expected total annual compensation for this role is between $80K - 90K USD. Reporting Structure: This role reports to the VP, Renewals. What You Will Own Manage the end-to-end renewal process for assigned customer accounts, partnering closely with Customer Success Managers and Account Executives to deliver a seamless and timely customer experience. Negotiate customer renewal terms and support retention and subscription revenue growth by eff