Response and Resolution Engineer II

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success. Service Desk Engineer II Resolve technical issues quickly and reliably to keep employees productive. Provide hands-on IT support across hardware, software, and systems in a multi-office environment. Develop and maintain AI-driven automations to improve service desk efficiency. Apply strong technical judgment, clear communication, and proactive problem-solving. Ideal Candidate Traits Composed, service-oriented professional who prioritizes user experience. Methodical problem-solver who diagnoses issues systematically and documents findings. Builder mindset — identifies opportunities to automate repetitive work. Self-directed and accountable, managing workload and tickets independently. Transparent and detail-oriented with clear documentation practices. Discreet and trustworthy when handling sensitive systems, accounts, and data. Core Responsibilities Troubleshoot and resolve hardware and software issues across workstations, peripherals, phones, and enterprise systems. Provide remote support and system configuration across multiple office locations. Analyze systems, programs, and applications to identify root causes of issues. Follow established SOPs for known issues and document new tr