Retirement Benefits Call Center Representative

Retirement Benefits Call Center Representative REMOTE– Chesapeake, VA Monday – Friday | Must be available to work any 8-hour shift scheduled between 8:00 AM – 8:00 PM EST Pay: $17/hour - Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying. What You Get: WEEKENDS OFF Paid training Health benefits for you and your family, including medical, dental, and vision, starting on day 1 Paid Time Off (PTO) Opportunities for growth and advancement Team-oriented work environment About the Role As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment. Requirements We’re looking for team members who are customer-focused, detail-oriented, and able to thrive in a high-volume call center environment. To be successful in this role, you should have: Previous customer service and call center experience Pension or retirement benefits experience preferred Strong communication and active listening skills Ability to navigate multiple computer systems and tools efficiently Strong attention to detail and ability to work in a fast-paced environment Ability to explain pension and retirement benefit information clearly and professionally Problem-solving skills with the ability to handle sensitive or complex inquiries Ability to multitask while maintaining accuracy and quality High school diploma or GED preferred Ability to pass required background screening and drug test Key Duties Answer inbound calls regarding pension and retirement benefit inquiries Assist participants with