ROI Support Specialist - Remote

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit . Job Summary: Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records. Essential Functions: Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information Perform Data Entry & Quality Control measures for fulfillment of medical records requests Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests Research and resolve workflow and record issues quickly to minimize delays in turnaround Identifyand escalate critical andimportant issuesto management Qualifications: Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Servicerequired, 1 year or more preferred Ability to use internal electronic based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Managem