Sales Customer Service Representative (Insurance or Bank Exp) - WFH / Dayshift

The Sales Customer Service Representative is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service. Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls. Leverage the company’s systems and tools to meet sales targets within established service times. Follow up on leads generated on the website. • Identify sales opportunities from existing client quotes within 4–6-week campaigns. Maintain accurate and detailed records of sales activities and customer interactions. Inform management of potential areas for growth in product, service, and education sales. Answer customer claims queries. Requirements Proven experience in a Customer Service/ Sales environment. Demonstrated ability to identify and meet customer needs through effective sales techniques. Excellent oral and written communication skills to interact with customers and internal teams effectively. Proficient in using computer systems and software to record sales activities and access customer information. Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships. Ability to learn new information (product and company knowledge). Note : The official job title of the role is Retention Customer Service Officer. Benefits Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: Permanent work from home Monday–Friday: 6:00 AM - 3:00 PM PHT ( adjustments will be made for daylight saving time ) HMO with 2 free dependents and medical reimbursements Government-mandated benefits Opportunities to work with leading companies in Australia and beyond Training programmes for career develop