Sales Support Administrator

Department: Sales Reports To: Sales Manager Location: Virtual/ Remote Employment Type: Full Time About Us At Gophermods , we believe every student deserves access to the technology they need to learn and grow. Founded in 2010 in Minneapolis, MN, we've built a nationwide reach by supporting schools and small to medium-sized businesses through every stage of the technology lifecycle, including device repair, refurbishment, sales, accessories, and professional services. We're a small company with a big mission, guided by three core values: setting the standard, being curious, and thriving together. Our team is innovative, fast-paced, and collaborative. We are always looking for new and better ways to tackle challenges. If you're looking for meaningful work that makes a real impact, we'd love to have you on the team. Position Summary We are a growing IT tech repair company looking for a highly organized and detail-oriented Sales Support Administrator to join and support the expansion of our sales team. This role is critical to ensuring our sales operations run smoothly and efficiently. The ideal candidate is an excellent communicator who thrives working independently, can manage multiple priorities with ease, and takes pride in getting the details right. A passion for technology and an understanding of the IT repair industry is a strong plus. Key Responsibilities CRM Managemen t & Reporting Maintain accurate and up-to-date records within the CRM system Ensure all client and prospect data is properly entered, organized, and maintained Track repair quotes, sales activity, and client interactions Provide regular pipeline and activity reports to sales leadership Track key KPIs such as lead response time, quote conversion rates, and calls booked Lead Management & Prospecting Triage and qualify incoming leads in a timely manner Perform data enrichment on new leads to ensure complete and accurate contact, company, and equipment information Support prospecting efforts to help b