Sales Support Professional

Become a part of our caring community The Sales Support Professional provides administrative, operational, and project support for the Reliance Call Center and Customer Success Team (CST). This role partners closely with leadership to support key business initiatives, workforce management activities, reporting, employee engagement programs, communications, and executive presentations. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while contributing to operational excellence and a positive associate experience. The Sales Support Professional supports day-to-day operations across the Reliance Call Center and Customer Success Team (CST), serving more than 130+ associates and leaders. This role coordinates projects, develops reports and presentations, supports workforce management initiatives, and assists leadership with strategic and operational priorities. Responsibilities include creating and maintaining recurring and ad hoc reports, analyzing operational performance metrics, supporting workforce management processes and call center performance tracking, coordinating cross-functional projects, and ensuring timely completion of deliverables. The role also assists in the creation of executive-level presentations, business communications, leadership updates, and content for organizational initiatives. Additionally, this position supports employee engagement efforts through the development and administration of contests, incentive programs, recognition initiatives, and team communications. The associate collaborates with leaders across multiple departments to support operational goals, process improvements, business readiness activities, training initiatives, and organizational projects. The Sales Support Professional exercises independent judgment in prioritizing workload, identifying solutions, and supporting business needs while maintaining a high level of accuracy, professionalism, an