Salesforce Administrator, Solution Design

At Raptive, we serve some of the top content creators and publishers on the internet, and we’re passionate about giving them the best possible experience. Having the right data and smooth, intuitive processes is key, and Salesforce plays a vital role in making that happen. We’re looking for someone who is skilled at designing innovative Salesforce solutions that deliver real business value, and who enjoys working with people and building cross-functional relationships. In this role, you’ll be part of a close-knit, skilled team of Salesforce experts who provide end-user support and continuously roll out new and improved features to support our business. You’ll help turn ideas and requests into clear, maintainable Salesforce work that supports our teams and improves the experience for the people who rely on our systems every day. WHAT YOU WILL BE DOING - Complete hands-on Salesforce administration and configuration work as part of regular sprint delivery as part of a team of Salesforce Administrators. - Participate in ongoing team process improvements to help Salesforce work move through intake, solutioning, development, testing, and release more efficiently. - Own intake and triage for Salesforce feature requests, bugs and enhancements. - Partner with stakeholders to gather requirements, define acceptance criteria, document business process context, and translate needs into clear, actionable Salesforce work. - Lead Salesforce solutioning for new requests, including evaluating configuration options, process impacts, data implications, user experience, scalability, and long-term maintainability. - Partner with Salesforce administration team to ensure solutions are well-defined, technically feasible, and aligned with Salesforce and Raptive best practices. - Help resolve Salesforce ticket, support and process stucks by connecting business context, platform knowledge, and implementation options. - Create and maintain Salesforce process and platform documentation so knowle