SAP Business Analyst

Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life! Essential Duties and Responsibilities: Manage and track SAP incidents, service requests, and problem tickets through resolution Support SAP user administration, including user provisioning, role maintenance, and access reviews Create and maintain SAP security roles and authorizations Review user access for Segregation of Duties (SoD) conflicts and support remediation efforts Monitor inbound and outbound IDOCs and troubleshoot interface errors Perform SAP master data maintenance like BP, Bank, Material Master, and Bills of Material (BOM).. Monitor SAP background jobs and coordinate issue resolution for failed jobs Create ad hoc queries and reports to support business requests and operational reporting needs Support audit, compliance, and governance activities related to SAP security and controls Work closely with business users and IT teams to identify and implement process improvements Participate in testing activities for enhancements, defects, upgrades, and new functionality Provide ongoing end-user support, training, and documentation as needed Note: The employer reserves the right to change or assign other duties to this position Safety, Quality and Hygiene Requirements: Maintain compliance with all company policies, procedures and code of conduct. Comply with workplace uniform requirements and safety gear, when on the plant floor v. office Performance Expectations: Resolves incidents and service requests within established SLA targets. Effectively supports end users and escalates issues appropriately. Maintains accurate ticket documentation and follows support processes. Demonstrates ownership of assigned issues through resolution. Maintains user access, roles, and authorizations accurately and time