SCA Customer Service Representative

$1,500 Sign-On Bonus for External Candidates This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities with Logistics Health Incorporated (LHI) , part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. This position is full time (40 hours / week), Monday - Friday and rotating Saturdays. Employees are required to have flexibility to work any of our assigned, 8-hour shift schedules during our normal business hours of 6:00 am - 12:00 am CST from Monday - Friday and a rotating shift between the hours of 7:00 am - 5:00 pm CST every other Saturday. It may be necessary, given the business need, to work occasional overtime and weekends. We offer 8 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling / fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries Identify potential behavioral health situations and