Scale Customer Success Manager

LawVu is the AI-native operating system for in-house legal - the foundational layer that powers the entire legal function. Our intelligent platform connects legal intake, matters, contracts, spend, and reporting in one connected workspace, enabling legal teams to work smarter, move faster, and deliver measurable business value. Trusted by leading organizations including Discord, Employment Hero, Etsy, and many more, LawVu is helping legal teams transform from reactive service providers into strategic business partners. Founded in New Zealand, LawVu is a fast-growing global software company with customers and employees across North America, Europe, Australia, and New Zealand. Backed by leading venture capital firms, including Insight Partners and Airtree Ventures, we're creating a new category of LegalOS software purpose-built for modern in-house legal teams. About the role The Scale Customer Success Manager is responsible for ensuring effective adoption and expansion for new and existing clients at scale. You will be working with key customer and LawVu stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will manage your own portfolio of customer accounts leveraging digital programs, ensuring client objectives, outcomes and ways of working are well understood; tailoring an adoption and expansion strategy to suit. This role will call on a combination of Customer Success, Account Management, and Operations skills to mitigate churn, nurture adoption, and steer clients towards annual 110% net revenue growth. What you’ll do Initializing and onboarding new customers Communicate with clients to understand their objectives, requirements, internal workflows and ways of working. Identify and engage key stakeholders, preparing, managing and communicating a clear, timed success plan. Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and embed LawVu . Guidin