Senior Account Manager

Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities Ready to Own Complex Accounts And Drive TPA Client Success? Why This Role Matters High-value TPA clients don't just want a vendor — they want someone who takes their operational headaches personally, and that's exactly what this role delivers. When claims stall, eligibility breaks, or a member escalation threatens to boil over, the Senior Account Manager is the person who steps in, connects the right teams, and drives the issue to a real fix instead of a temporary patch. This isn't a title that watches from the sidelines while the Strategic Account Executive builds the relationship — it's the engine room that makes retention and growth possible by keeping service promises real, day after day. Every root cause tracked down, every escalation closed cleanly, and every junior teammate coached up adds directly to whether these accounts stay, grow, or walk. Put simply: how well this role runs the operation is how well the client relationship survives contact with reality. What You'll Actually Do Own service delivery end-to-end: Serve as the operational point of contact for a portfolio of complex, high-value accounts, making sure service commitments and response standards are met without excuses. Coordinate across every operational team: Pull Claims, Member Services, Eligibility, Care Management, Pharmacy, and Reporting into alignment to resolve client issues and stop them from resurfacing. Catch problems before they becom