Senior Administrator

Come join us and make a difference in the world! Discover more at www.necsws.com The Senior Administrator will be responsible for the direct line management of Administration Officers and Patient Engagement Officers, ensuring tasks such as appraisals, routine 121 meetings, annual leave and sickness absence reviews are completed / monitored. The role will also include acting as the first point of contact on behalf of the business for the programme’s patients. They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by the creating and editing of clinical locations, database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received. Main responsibilities and opportunities: The creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered annual screening as per NDESP guidelines and guidance. This will involve the booking, rearrangement and cancellation of appointments in accordance with programme requirements. Maintaining an up to date and accurate patient database by undertaking and participating in continual data validation through multiple levels of data analysis. Timely issuing of all accurate clinical data and screening results to patients and healthcare professionals adhering to NDESP guidelines at all times, in a secure and auditable environment. Maintain and make available any and all policy documents, audit trails and office Legislative compliance documentation accessible for inspection at all times. Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is disposed of in a secure a proper manner in line with 1998 Data Protection Act and Calidcott Principle Guidelines. Reviewing and maintaining a safe, risk free office environment to help promote