Senior AI Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The team NiCE Labs (nice.com/nice-labs) is where NiCE explores what's next in AI for customer experience. This role is on AI Innovation, the Labs pillar that builds and validates new AI capabilities through prototypes, so the company can make better product decisions, faster. We're a deliberately small, senior team of builders inside NiCE Cognigy, the AI agent platform. We operate in fast iteration cycles: spot an emerging capability, build a working prototype, validate it against real metrics (quality, latency, cost, user impact), and then decide: kill it, iterate, publish it, or hand it off to a product team. Some of our work is public, like the open-sourced Cognigy Platform MCP server; most of it shapes the product roadmap from the inside. We hire for product mindset and builder mentality. Everyone on the team takes ideas from zero to working software, shows them to real users, and argues from evidence. So, what’s the role all about? You'll work at the intersection of frontier AI capabilities and a real enterprise product. The field moves faster than any roadmap can track. Your job is to close that gap: turn new models, protocols, and agent patterns into working systems, prove what matters in realistic scenarios, and produce the insights and reference implementations that let product and engineering teams move with confidence. You'll need to be comfortable with ambiguity, at home where best practices don't exist yet, and quick to move on when the results point elsewhere. How will you make an impact? Build agentic systems and full-stack prototypes end-to-end, shipping a first version in days and learning from real use Track the frontier (new models, agent patterns, protocols li