Senior Applied AI Engineer, Position Statements

ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE Pivotal Health is investing heavily in AI as a core strategic capability to transform healthcare operations. We are building intelligent systems that automate complex workflows, improve decision-making, and create measurable business impact across critical areas of the organization. From document understanding and workflow orchestration to next-generation decisioning systems, AI is becoming foundational to how we operate and scale. As a Senior Applied AI/ML Engineer, you will design, build, and improve production AI systems that directly influence our most important business outcomes. Reporting to the Head of AI/ML Engineering, you will work at the intersection of software engineering, machine learning, and operational workflows to transform ambiguous business challenges into scalable, reliable solutions. This role is focused on applied AI engineering—not research in isolation. You will own systems end-to-end, from problem definition and evaluation