Senior Associate - ServiceNow Developer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter Role Overview New York Life is seeking a highly skilled Senior ServiceNow Developer to design, develop, and support enterprise platform solutions that enable IT operations, IT asset management, enterprise architecture, and technology governance. This is a hands-on engineering role responsible for developing and enhancing ServiceNow solutions, building enterprise integrations, automating business processes, and delivering scalable platform capabilities across the organization. The ideal candidate has deep hands-on ServiceNow development experience and a strong background building enterprise workflows, integrations, and platform automation. Experience with LeanIX Enterprise Architecture is considered a plus and will support enterprise architecture and application portfolio management initiatives. What You'll Do: ServiceNow Development (Primary Responsibility) Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response. Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, Script Includes, and scoped applications. Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and external APIs. Participate in platform upgrades, testing, release management, and remediation activities. Optimize platform performance through code reviews, query optimization, and technical debt reduction. Troubleshoot and resolve complex ServiceNow platform issues while ensuring scalability, security, and adherence to development best practices. Enterprise Integrations, Automation & Cloud Engineering Design and develop enterprise integrations using APIs, MuleSoft, Integration Hub, and custom services. Develop automation solutions using JavaScript, Python, and Infrastructure as Code practices. Utilize AWS services and terraform to support cloud-native integrations and deployment automation.