Senior Business Process Consultant – Telecom

Senior Business Process Consultant – Telecom Remote – US/Canada, West At NewRocket , we bring 20 years of experience advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows that improve employee and customer experiences. As an Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, we’ve completed more than 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With more than 3,000 ServiceNow certifications, our teams take a strategic, business-led approach to solving complex industry challenges and delivering measurable outcomes. NewRocket has been awarded the 2024 BEST Award, 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF), 2023 ServiceNow Worldwide Customer Workflow Partner of the Year, and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond. Come join our Crew. About the Role We are seeking a Senior Business Process Consultant – Telecom with deep experience in ServiceNow and the telecommunications industry to help clients modernize and optimize business operations across customer, service, and network workflows. This is a process-first consulting role, ideal for someone who understands how telecom organizations operate across service management, network inventory, fulfillment, assurance, field operations, and customer support—and can translate that knowledge into scalable process designs enabled by ServiceNow. You will work closely with client stakeholders to assess current-state operations, define future-state business processes, and guide transformation initiatives across capabilities such as TSOM, TNI, TSM, ITSM, FSM, and related telecom workflows. You will serve as a trusted advisor who can connect business goals, process maturity, operational efficiency, and platform value realization. What You’ll Do