Senior Client Operations Manager

Senior Client Operations Manager Summary of Position: The Senior Manager, Client Operations is a senior-level operational and client leader responsible for the performance, stability, and growth of assigned client accounts. This role serves as a bridge between operational execution and strategic leadership, combining hands-on oversight of client operations with increasing accountability for people leadership, financial performance, client retention, and revenue growth. The Senior Manager monitors operational efficiencies through reporting, partners closely with Directors to identify and communicate inefficiencies, and implements timely corrective actions to ensure accounts remain in strong financial and operational standing. While primarily a remote position, travel to client accounts is required when gaps in processes, protocols, or gross margins are identified or when an account is deemed at risk. Duties & Responsibilities: Own the day-to-day operational performance of assigned client accounts to ensure stability, quality, and achievement of monthly revenue goals Monitor operational efficiency through reporting and analysis of productivity, quality, and financial performance metrics Analyze reports and performance data to identify trends, gaps, risks, and opportunities impacting account performance Partner with Directors and Client Managers to communicate identified inefficiencies and implement timely corrective actions Support Directors and Client Managers in managing accounts based on gaps and trends identified through reporting Identify and recommend opportunities to improve productivity, increase efficiency, and support revenue growth Assist Client Managers in developing and executing effective action plans to capture all areas of opportunity within their book of business Prepare, analyze, and present standardized weekly dashboards, month-end operational performance reports, and ad-hoc reporting, as required Provide reporting and metrics support for assigned c