Senior Client Success Manager

Senior Client Success Manager Virtual Peaker is looking for a Senior Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities As a Senior Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: Cultivate, manage, and expand relationships with Virtual Peaker ’s innovative utility client network while maintaining a personal touch with every interaction Oversee program rollouts and guide coordination and project management as Virtual Peaker grows its client portfolio Collaborate with the Sales, Development, Marketing, Product, and our manufacturer network to ensure consistent expectation setting, project execution, product positioning, and contract expansion Improve internal processes to track, manage, and respond to client questions, product feedback, and requests with an emphasis on friendly responsivity and proactive engagement Contribute directly to the development of strategies to meet internal growth targets and the development of the department’s client satisfaction scores, standard operating procedures, and other key indicators for success Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients Other duties, as assigned, that further aid Virtual Peaker in building the utility of the future Education & Experience Candidate will ideally have: Bachelor's degree from an accredited institution 8+ years of experience in consulting, customer service, sales, account management, project management, or a combination thereof Energy/Utility industry experience required Strong understanding of the utility/energy space Impeccable attention to detail and follow-through Experience and knowledge of how distributed energy resources (DERs) can be connected, controlled, and leve