Senior CloudOps Engineer -DevLabs- Support/BAU

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow. We are seeking an experienced Senior CloudOps Engineer to join the DevLabs Squad , supporting one of our largest and most critical technology platforms. DevLabs is a mature, enterprise-scale container orchestration platform that powers hundreds of applications across the organisation. This is not a greenfield engineering role. Instead, it is suited to engineers who thrive in a highly operational environment and understand the importance of maintaining platform stability, security, reliability, and performance. The platform spans both on-premises VMware infrastructure and AWS cloud environments, with Rancher providing the orchestration layer. DevLabs is managed through Infrastructure as Code principles and immutable infrastructure practices, ensuring all changes are automated, tested, and deployed consistently across more than 25 environments. We're looking for someone who enjoys solving operational challenges, supporting customers, improving platform health, and ensuring a complex platform continues to operate safely and securely throughout its lifecycle. What You'll Be Doing Provide day-to-day support for both production and non-production platform environments Respond to and resolve customer and platform support requests during business hours Perform platform upgrades and enhancements, including Kubernetes and Rancher upgrades Identify, assess and remediate security vulnerabilities across the