Senior Community Manager

About First Connect: First Connect Insurance Services is a digital platform providing independent insurance agents with access to top US carriers and the options necessary to grow their businesses. Agents can work with over 150 carriers, selling various insurance policies, including home, auto, small business, and more. We're on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We have partnerships with thousands of active agents with hundreds joining monthly and we plan to accelerate our growth. The Role: Independent agents already talk to each other every day: at conferences, in Slack groups, at local Big I chapter meetings, on LinkedIn, and Reddit. Most of that conversation happens without us in the room. We're hiring our first Community Manager to change that. You'll own First Connect's community strategy end to end. That means building and launching our online community for agents on the platform, shaping the strategy and content behind our events, deepening our presence in local independent insurance communities, and using our existing trade show calendar to do more than hand out swag. You'll partner closely with the Events team on logistics and execution, while owning the strategy, content, and community engagement. This is a hands-on role for someone who has built community programs before and wants to build the next one inside a company that takes insurance distribution seriously. You'll work cross-functionally with Marketing, Product, Sales, and Carrier teams, with visibility at the leadership level from day one. What You’ll Do: Build and run First Connect's online community for independent agents. Choose the platform, set the operating model, recruit the founding members, and grow it into a place agents check daily. Design and launch an agent ambassador program that recognizes our most engaged agents and turns them into visible leaders and peer-to-peer mentors inside the community. Build First