Senior Customer Care Representative - Cardio Partners - Remote

Summary: The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova . This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer. The Senior Customer Care Representative will be cross trained across multiple business units within the organization. Organizational Impact: In this role for Sarnova , you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy. Essential Duties and Responsibilities: Order Processing: Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction Order Confirmation: Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process Order Accuracy: Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay Special Orders Handling: Route special orders using the appropriate process and provide pricing information upon request Customer Collaboration: Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met Product and Service Explanation: Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions Issue Resolution: Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order proce